Effective Date: [Date]
Thank you for shopping with [site_name]. We aim to provide quality products and a smooth shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.
We accept returns within [Number of Days, e.g. 7 or 14 days] from the date you receive your order.
To be eligible for a return, the item must be:
The following items are not eligible for return:
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within [Number of Working Days, e.g. 7–14 working days].
Please note that shipping fees, handling fees, and transaction fees may be non-refundable unless the return is due to our error.
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within [Number of Days] after receiving your order.
Please check your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately with:
We will review your case and assist with a replacement, exchange, or refund where applicable.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our mistake.
We recommend using a trackable shipping service. We are not responsible for items lost during return shipping.
To request a return, please contact us:
Email: [site_email]
Phone / WhatsApp: [Phone Number]
Order Number: Please include your order number when contacting us.
For any questions about refunds, returns, or exchanges, please contact:
[site_name]
Website: [site_url]
Email: [site_email]
Phone: [Phone Number]
Address: [Business Address]